Return Policy
At Phygicards.io, we are committed to providing you with top-quality products and a seamless shopping experience. We understand that sometimes issues may arise, and we want to ensure that you are fully satisfied with your purchase. Please review our return policy below for more information on how we handle damages and issues.
Our No Return Policy: All Sales Are FINAL
At Phygicards.io, we have a strict no return policy in place, which means that all sales are considered final. However, we are dedicated to addressing any problems that may occur with your order, such as damages, defects, or incorrect items.
Damages and Issues
We highly recommend that you inspect your order immediately upon receipt. In the event that you discover your item is defective, damaged, or if you have received the wrong item, please contact us promptly at admin@phygicards.io. By contacting us as soon as possible, you allow us to promptly evaluate the issue and take the necessary steps to make it right.
Exchanges
If we determine that an exchange is the appropriate resolution for your damaged item, we will provide you with clear instructions on how to facilitate the exchange. We aim to make this process as smooth as possible for you. Please note that if the damaged or lost item is a limited edition item and a replacement is not available, we may offer you the choice between a refund or alternative replacement items.
Refunds
In the event that we are unable to provide a suitable replacement for your damaged item, we will initiate the refund process. Here's what you can expect:
1. We will notify you once we have received and inspected your damaged item.2. After inspection, we will inform you whether your refund has been approved or not.3. If your refund is approved, the funds will be automatically credited to your original payment method within 10 business days.
Please be aware that while we strive to process refunds promptly, it may take some time for your bank or credit card company to complete the refund transaction.
If more than 15 business days have passed since we approved your return and you have not received your refund, please do not hesitate to contact us at admin@phygicards.io and our dedicated customer support team will assist you in resolving the matter promptly.
At Phygicards.io, we are committed to providing you with the best possible shopping experience and addressing any issues that may arise. Thank you for choosing us for your shopping needs, and please feel free to reach out if you have any questions or concerns.